Privacy Policy

1. Information We Collect

When you request a quote, engage our services, or contact us, we collect details such as your name, phone number, email address, company name, pickup/delivery locations and shipment requirements necessary to provide the service.

2. How We Use Your Information

• To process enquiries, generate transport documentation, and coordinate vehicle and route planning
• To send service updates, booking confirmations, and service-related communication
• To respond to enquiries and support requests
• To improve our service quality and logistics planning

3. Information Sharing

We share relevant shipment details with our transport and logistics partners as needed to deliver the service, and with regulatory authorities where required for compliance (such as transport documentation). We do not sell your personal information to third parties.

4. Data Retention

Client and service records are retained as required for accounting, statutory compliance and dispute resolution purposes, after which they are securely deleted or anonymised.

5. Cookies & Website Data

Our website may use basic cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings without affecting your ability to contact us.

6. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, subject to statutory record-keeping requirements, by writing to crm@wellxtransport.com.

7. Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse.

8. Changes to This Policy

We may update this policy periodically. Material changes will be reflected on this page with an updated revision date.

Last updated: September 2026. For privacy questions, contact crm@wellxtransport.com.